{"id":2221,"date":"2021-02-16T16:34:59","date_gmt":"2021-02-16T15:34:59","guid":{"rendered":"https:\/\/web.friendlycaptcha.com\/?page_id=2221"},"modified":"2024-06-24T10:11:44","modified_gmt":"2024-06-24T08:11:44","slug":"support","status":"publish","type":"page","link":"https:\/\/friendlycaptcha.com\/fr\/support\/","title":{"rendered":"Assistance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2221\" class=\"elementor elementor-2221\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e74e0aa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e74e0aa\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-efcc2da\" data-id=\"efcc2da\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-56e8fe5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"56e8fe5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-52396ef\" data-id=\"52396ef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4bc5440 elementor-widget elementor-widget-heading\" data-id=\"4bc5440\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Contact our support team<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b47b79 elementor-widget elementor-widget-text-editor\" data-id=\"7b47b79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Our support team is at your service to give you answers fast.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2bc9450 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2bc9450\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f28ef36\" data-id=\"f28ef36\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36528b5 eael-wpforms-form-button-full-width eael-wpforms-labels-yes elementor-widget elementor-widget-eael-wpforms\" data-id=\"36528b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"eael-wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"eael-contact-form eael-wpforms eael-wpforms-align-default\">\n                                <div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-2888\"><form id=\"wpforms-form-2888\" class=\"wpforms-validate wpforms-form\" data-formid=\"2888\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/fr\/wp-json\/wp\/v2\/pages\/2221\" data-token=\"e1661f3e9bf15a1c4d1d2bd30faec064\" data-token-time=\"1779054970\"><div class=\"wpforms-head-container\"><\/div><noscript class=\"wpforms-error-noscript\">Veuillez activer JavaScript dans votre navigateur pour remplir ce formulaire.<\/noscript><div class=\"wpforms-field-container\"><div id=\"wpforms-2888-field_2-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"2\"><label class=\"wpforms-field-label\">Your Name <span class=\"wpforms-required-label\">*<\/span><\/label><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-2888-field_2\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][2][first]\" required><label for=\"wpforms-2888-field_2\" class=\"wpforms-field-sublabel after\">Pr\u00e9nom<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-2888-field_2-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][2][last]\" required><label for=\"wpforms-2888-field_2-last\" class=\"wpforms-field-sublabel after\">Nom<\/label><\/div><\/div><\/div><div id=\"wpforms-2888-field_13-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"13\"><label class=\"wpforms-field-label\" for=\"wpforms-2888-field_13\">Organization <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2888-field_13\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][13]\" required><\/div><div id=\"wpforms-2888-field_3-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-2888-field_3\">Email <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"email\" id=\"wpforms-2888-field_3\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][3]\" spellcheck=\"false\" required><\/div><div id=\"wpforms-2888-field_7-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-2888-field_7\">Phone <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-2888-field_7\" class=\"wpforms-field-medium wpforms-field-required\" data-rule-int-phone-field=\"true\" name=\"wpforms[fields][7]\" aria-label=\"Phone\" required><\/div><div id=\"wpforms-2888-field_12-container\" class=\"wpforms-field wpforms-field-select wpforms-conditional-trigger wpforms-field-select-style-modern\" data-field-id=\"12\"><label class=\"wpforms-field-label\" for=\"wpforms-2888-field_12\">Your current service plan <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-2888-field_12\" class=\"wpforms-field-large wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-large\" data-search-enabled=\"\" name=\"wpforms[fields][12]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'><\/option><option value=\"Personal\"  class=\"choice-4 depth-1\"  >Personal<\/option><option value=\"Starter\"  class=\"choice-1 depth-1\"  >Starter<\/option><option value=\"Growth\"  class=\"choice-2 depth-1\"  >Growth<\/option><option value=\"Advanced\"  class=\"choice-5 depth-1\"  >Advanced<\/option><option value=\"Enterprise\"  class=\"choice-6 depth-1\"  >Enterprise<\/option><\/select><\/div><div id=\"wpforms-2888-field_16-container\" class=\"wpforms-field wpforms-field-html wpforms-conditional-field wpforms-conditional-show\" data-field-id=\"16\" style=\"display:none;\"><div id=\"wpforms-2888-field_16\"><p style=\"font-size: var(--e-global-typography-2d35f3d-font-size);\">We do our best to answer all inquiries. However, we cannot guarantee a response with your chosen plan due to the extremely high volume of requests. Please upgrade to a higher plan to be eligible for support.<\/p><\/div><\/div><div id=\"wpforms-2888-field_15-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"15\"><label class=\"wpforms-field-label\" for=\"wpforms-2888-field_15\">Your Account ID <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-2888-field_15\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][15]\" required><\/div><div id=\"wpforms-2888-field_14-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-modern\" data-field-id=\"14\"><label class=\"wpforms-field-label\" for=\"wpforms-2888-field_14\">Request category <span class=\"wpforms-required-label\">*<\/span><\/label><select id=\"wpforms-2888-field_14\" class=\"wpforms-field-large wpforms-field-required choicesjs-select\" data-size-class=\"wpforms-field-row wpforms-field-large\" data-search-enabled=\"\" name=\"wpforms[fields][14]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'><\/option><option value=\"Getting Started\"  class=\"choice-2 depth-1\"  >Getting Started<\/option><option value=\"Development and Integrations\"  class=\"choice-6 depth-1\"  >Development and Integrations<\/option><option value=\"Privacy and Security\"  class=\"choice-4 depth-1\"  >Privacy and Security<\/option><option value=\"Accounting and Billing\"  class=\"choice-1 depth-1\"  >Accounting and Billing<\/option><option value=\"Troubleshooting\"  class=\"choice-5 depth-1\"  >Troubleshooting<\/option><\/select><\/div><div id=\"wpforms-2888-field_1-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"1\"><label class=\"wpforms-field-label\" for=\"wpforms-2888-field_1\">How can we help you? <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-2888-field_1\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][1]\" required><\/textarea><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-field wpforms-field-hp\"><label for=\"wpforms-2888-field-hp\" class=\"wpforms-field-label\">Phone<\/label><input type=\"text\" name=\"wpforms[hp]\" id=\"wpforms-2888-field-hp\" class=\"wpforms-field-medium\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"2888\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/friendlycaptcha.com\/fr\/wp-json\/wp\/v2\/pages\/2221\"><input type=\"hidden\" name=\"url_referer\" value=\"\"><div class=\"frc-captcha\" data-sitekey=\"FCMGEMUD2M567T8G\" data-theme=\"light\" data-api-endpoint=\"eu\"><\/div>\n\t\t<noscript>You need to enable Javascript for the anti-spam check.<\/noscript><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-2888\" class=\"wpforms-submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit request<\/button><\/div><\/form><\/div>  <!-- .wpforms-container -->            <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-00ad2e7\" data-id=\"00ad2e7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-674bfa6 elementor-widget elementor-widget-icon-box\" data-id=\"674bfa6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUpgrade your account\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPlease make sure that your service plan is eligible for personal support. Get in touch with our sales team to take advantage of benefits like priority support and advanced security features.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d65ddf elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"7d65ddf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact\/sales\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1386cff elementor-widget elementor-widget-icon-box\" data-id=\"1386cff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tYou're in good company\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFriendly Captcha is used by the world\u2019s leading organizations to protect their websites and online services from spam and abuse.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3380b4 elementor-widget elementor-widget-image\" data-id=\"a3380b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/friendlycaptcha.com\/wp-content\/uploads\/2024\/06\/European-Union.svg\" class=\"attachment-large size-large wp-image-8863\" alt=\"European Union\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f5dcef elementor-widget elementor-widget-image\" data-id=\"7f5dcef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/friendlycaptcha.com\/wp-content\/uploads\/2021\/10\/Birkenstock.svg\" class=\"attachment-large size-large wp-image-3021\" alt=\"Birkenstock\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10dbb63 elementor-widget elementor-widget-image\" data-id=\"10dbb63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"200\" src=\"https:\/\/friendlycaptcha.com\/wp-content\/uploads\/2023\/12\/Veolia.svg\" class=\"attachment-large size-large wp-image-6581\" alt=\"Veolia\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63e6d3d elementor-widget elementor-widget-image\" data-id=\"63e6d3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"800\" src=\"https:\/\/friendlycaptcha.com\/wp-content\/uploads\/2021\/10\/1and1-IONOS.svg\" class=\"attachment-large size-large wp-image-3022\" alt=\"1&amp;1 IONOS\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d5758c elementor-widget elementor-widget-image\" data-id=\"4d5758c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"238\" src=\"https:\/\/friendlycaptcha.com\/wp-content\/uploads\/2023\/12\/Auth0.svg\" class=\"attachment-large size-large wp-image-6577\" alt=\"Auth0\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef52f10 elementor-widget elementor-widget-image\" data-id=\"ef52f10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"794\" height=\"1024\" src=\"https:\/\/friendlycaptcha.com\/wp-content\/uploads\/2023\/12\/Porsche.svg\" class=\"attachment-large size-large wp-image-6578\" alt=\"Porsche\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact our support team Our support team is at your service to give you answers fast. Please enable JavaScript in your browser to complete this form.Your Name *FirstLastOrganization *Email *Phone *Your current service plan *PersonalPersonalStarterGrowthAdvancedEnterprise We do our best to answer all inquiries. However, we cannot guarantee a response with your chosen plan due to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2221","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/friendlycaptcha.com\/fr\/wp-json\/wp\/v2\/pages\/2221","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/friendlycaptcha.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/friendlycaptcha.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/friendlycaptcha.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/friendlycaptcha.com\/fr\/wp-json\/wp\/v2\/comments?post=2221"}],"version-history":[{"count":0,"href":"https:\/\/friendlycaptcha.com\/fr\/wp-json\/wp\/v2\/pages\/2221\/revisions"}],"wp:attachment":[{"href":"https:\/\/friendlycaptcha.com\/fr\/wp-json\/wp\/v2\/media?parent=2221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}